The Role of CRM: Why do we need CRM systems?
The vast majority of companies have at least billing system, or even an integrated resource management system (Enterprise Resource Planning - ERP) nowadays.
These systems...
CRM trends that will define the industry in 2017
2017 is promising to be a big year for many businesses. In order to succeed in understanding the customer’s perspective, Customer relationship management (CRM)...
5 Best CX Strategies to Reduce Customer Churn in 2017
In an era of intense competition, the customer experience is often the main differentiator. Once a sale is complete, the contact center is an...
Do Your Sales People Hate CRM?
Taking a customer relationship management (CRM) system on board in any business always starts with a bunch of good intentions.
The good intentions of saving money, centralizing...
3 reasons why Customer Relationship Management (CRM) is important for small businesses
It’s true what they say, when they say “Customer Relationship Management (CRM) systems are powerful tools when used correctly!” Understanding CRM, the features available and...
A History of Customer Relationship Management
CRM hasn’t always been the robust, stand-alone software that so many businesses rely on today. Over the past four decades, it has evolved out...
Customer Relationship Management
Customer relationship management (CRM) is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and...
CRM ADOPTION: An Organizational Change Management Framework
TopLine Strategies has published a white paper titled, “CRM ADOPTION: An Organizational Change Management Framework.” The publication is intended to help companies implementing CRM...
CONSENSUS 2017
CoinDesk is presenting the 3rd annual blockchain technology summit which features over 100 speakers, and access to over 2,000 attendees available for networking, all...
GLOBAL EDUCATIONAL INSTITUTION MOVES 1,400 AGENTS TO INCONTACT CUSTOMER INTERACTION CLOUD
SALT LAKE CITY – March 21, 2017 – inContact, Inc., a NICE company (NASDAQ: NICE), the leading provider of cloud contact center software unifying omnichannel routing,...
