5 Best CX Strategies to Reduce Customer Churn in 2017

In an era of intense competition, the customer experience is often the main differentiator. Once a sale is complete, the contact center is an...

Do Your Sales People Hate CRM?

Taking a customer relationship management (CRM) system on board in any business always starts with a bunch of good intentions. The good intentions of saving money, centralizing...

3 reasons why Customer Relationship Management (CRM) is important for small businesses

It’s true what they say, when they say “Customer Relationship Management (CRM) systems are powerful tools when used correctly!” Understanding CRM, the features available and...

A History of Customer Relationship Management

CRM hasn’t always been the robust, stand-alone software that so many businesses rely on today. Over the past four decades, it has evolved out...

Customer Relationship Management

Customer relationship management (CRM) is a term that refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and...

CRM ADOPTION: An Organizational Change Management Framework

TopLine Strategies has published a white paper titled, “CRM ADOPTION: An Organizational Change Management Framework.” The publication is intended to help companies implementing CRM...

CONSENSUS 2017

CoinDesk is presenting the 3rd annual blockchain technology summit which features over 100 speakers, and access to over 2,000 attendees available for networking, all...

GLOBAL EDUCATIONAL INSTITUTION MOVES 1,400 AGENTS TO INCONTACT CUSTOMER INTERACTION CLOUD

SALT LAKE CITY – March 21, 2017 – inContact, Inc., a NICE company (NASDAQ: NICE), the leading provider of cloud contact center software unifying omnichannel routing,...

Cloudyn Announces Support for Partners Selling Through Microsoft Cloud Solution Provider Program at 2017...

Cloudyn worldwide partners InfoSys, Westcon-Comstor and Insight announced as first users of Cloudyn’s CSP Solution REDMOND, WA – March 21, 2017 – Cloudyn, a global provider...

Equinix Cloud Exchange Expands in Europe to Accelerate Digital Transformation

Leading cloud solution simplifies enterprise connectivity to major cloud services in three new markets REDWOOD CITY, Calif. and LONDON, March 21, 2017 /PRNewswire/ -- Equinix, Inc. (Nasdaq: EQIX), the global interconnection and data...