Reinventing Retail for the Future


Dax Dasilva, CEO, Lightspeed
Dax Dasilva, CEO, Lightspeed

Since founding Sargent Steam in 1993, CEO Julie Verrinder has been dedicated to educating customers about how they can clean greener. Their signature product, Sargent Steam cleaner, needed a new and improved POS system as the old one was unreliable. “I spent lots of time on the phone with the help desk,” Julie notes; she was spending far too much time in the help center trying to manage the fiddly system. That’s when Julie discovered Lightspeed OnSite, the POS system. It was intuitive to use, with everyday retail tasks easy to find in the system. While the ease-of-use made OnSite a superstar system for Sargent Steam, being tethered to a physical server eventually started to take its toll. As the hardware aged, the server didn’t feel as reliable—and Julie and her team were unable to work anywhere but in the store, which made trying to operate their unintegrated ecommerce platform a pain. At that time, Lightspeed Retail presented Sargent Steam with an opportunity to stick with their trusted POS provider while upgrading to cloud-based tools. It involved one-on-one training and informative webinars to get the whole Sargent Steam team ready to go.

Besides the upgrading to Lightspeed Retail, Sargent Steam’s connected retail to their new Lightspeed eCom store; their team can now work anywhere, on any device, selling to customers on an international scale—and because the systems are seamlessly connected, it’s more intuitive than ever. “With Lightspeed, you get to give customers an omnichannel choice of how to shop with you without hours of extra work on your end. Our business model has evolved about 4 times in the last 27 years, and we’re very pleased to have support from Lightspeed for the next phase,” says Julie.

Founded in 2012, Lightspeed is a cloud-based commerce platform powering small and medium-sized businesses in over 100 countries around the world. With smart, scalable and dependable point of sale systems, it’s an all-in-one solution that aids restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments and grow their business. Their fully integrated retail POS technology has an advanced eCom solution, omnichannel loyalty and contactless payments. The benefits? With one click and one platform, retailers can synchronize their physical inventory with their eCommerce store—saving time and increasing the profit. Lightspeed also allows stores to offer reward points across channels with an integrated loyalty program regardless of where their customers are shopping; they can track customer spending and send targeted offers from one dashboard. The technology also offers contactless payments to protect the customers and staff. Additionally, it helps in keeping tab on retail inventory with up-to-date counts from one retail POS system. With Lightspeed’s smart retail inventory management tools, they can protect the heart of their business with all their data in one place.

As a technology for both retail and eCom, Lightspeed tracks everything that contributes to a retailer’s success in real-time and takes full control of the business. Lightspeed eCom manages inventory, shipping, marketing and reports from one platform in a booming online marketplace. The solution supports in keeping the stock moving, turning the browsers into buyers, boosts customer satisfaction, and makes shipment processing easy and smooth. As for marketing, they make built-in tools to boost SEO and connect social media platforms. It is nothing less than empowering retail businesses to be more successful using their products and to be stay above the competition.

Believing in the core principle that commerce belongs to everyone, Lightspeed allows entrepreneurs work smarter, make data-driven decisions, and create the best possible experience for their customers. That philosophy still runs through everything that they do.