Vendor Details
Company: Five9
Management: Mike Burkland, CEO
Headquarters: San Ramon, CA
Tel: 925-201-2000

About the Company:

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Product / Service Highlights:

Companies seeking to build better customer relationships often rely on customer relationship management solutions. Good products and quality customer service alone cannot contribute to a successful contact center. To provide an outstanding customer experience across channels, and deliver the right information to the customer at the right time, in every transaction, you need the right CRM management software. Partner with Five9.

Five9 offers seamless pre-built integrations with leading CRM solutions, such as Salesforce, Velocify, Zendesk, Oracle, NetSuite, and Microsoft. Embedding advanced telephony controls into your CRM application, Five9 converts them into a productivity engine for customer service, sales, and case management.

The Five9 advantage helps:

  • You create a powerful combination of telephony and CRM that works better together
  • Know whose calling, why they’re calling, and what to do next
  • Maximize every customer interaction, reduce costs and increase efficiency
  • Increase sales, improve agent productivity and deliver better customer service
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